How should consumers rationally purchase custom furniture to prevent risks?

[ Chinese wardrobe network ] How should consumers rationally purchase custom furniture to prevent risks?

The finished products in the store sometimes do not fully meet the requirements of the consumer's living room. More and more furniture manufacturers are catering to the needs of consumers, and they are tailor-made to customize the furniture products that meet the individual needs of consumers. However, with the increasing popularity of custom furniture in recent years, the related complaints caused by this have also increased year by year. How should consumers rationally purchase custom furniture?

Xiao Liu is busy with her new home recently, but the trouble is that it is difficult to find the personal furniture that suits her small room. The finished furniture in the store is good-looking, but once placed in your own small room, it will make the space too cramped, and it is difficult to find the "personality" mode that you like.

Compared with Xiao Liu, Xie Ting also decorated a small apartment with a size of only 46 square meters, but after the designer's “tailoring”, the “slimming” effect brought by the custom furniture made the original “narrow” small apartment space. It looks a lot wider.

Faced with the popularity of custom furniture in recent years, Red Star Macalline (view map) Red Apple Home Manager Chen Wenqing believes that in recent years, the number of real estate units has emerged in an endless stream, the decoration style has diversified, and the individualized needs of consumers are increasing. The original industrial mass-produced furniture can no longer meet the actual needs of consumers, so the custom furniture that can be “adapted to local conditions” has an advantage.

It is understood that the current custom type of furniture is divided into classic suits, European and American styles, rural pastoral, wrought iron and other series. The range of custom furniture is gradually extended from the original cabinets and wardrobes to sofas, beds, bookcases, tables and chairs. Wait.

Although custom furniture is currently popular in the market, due to the lack of uniform national or industry standards, it is often difficult to maintain rights in the event of disputes. Consumer Chen Longhai told reporters that in October last year, he customized three sets of wardrobes, but because the designer made the wrong size in the drawing process, the actual size and contract were found to be inconsistent when installing the product, resulting in unqualified cabinet installation. Two sets of these three sets of wardrobes are embedded in the wall, but because the customized wardrobe is larger than the actual size, the manufacturer took it back and changed it again, and the drawer design at the bottom of the wardrobe was completely canceled, and the height of the door was also 3 The second adjustment resulted in a significant discount on the overall effect.

During the interview, the reporter learned that after the consumer has agreed on the size of the furniture, the size of the final product will often not meet the expected situation, and some furniture manufacturers will adopt a passive escape attitude to the problems existing after the consumer customizes the furniture. problem. “Customized furniture will be scrapped once it is returned.” A person in charge of a furniture factory in Ergezhai, who asked not to be named, told reporters that because the furniture was made according to the special needs of consumers, it was highly targeted. The furniture returned is not good enough to be sold to other people, so most manufacturers are reluctant to accept returns and often take a price cut to "smooth."

In this regard, Huang Hao, executive director of the Provincial Interior Decoration Association, believes that the current custom furniture service lacks a unified national or industry standard, and there is no ruler to deal with even if there is a dispute. For the reason that the industry standard of custom furniture is “difficult to produce”, Huang Hao believes that there are many types of products for custom furniture companies. Each product has unique characteristics and cannot be generalized.

Professionals remind consumers to be familiar with the relevant quality standards before customizing furniture, and to ensure the quality of custom furniture while pursuing individuality. Consumers should have a detailed understanding of the custom home business; the substrate, color, size, contract content and drawings of the furniture should be clearly marked; make sure that the various materials are used correctly, and keep a final payment after the inspection ensures that there is no problem. pay. The buyer and the seller should make detailed arrangements for the important contents such as the size, price and material of the furniture beforehand. The consumer can ask the operator to provide the "Instructions for the Use of Furniture Products". Once the consumer dispute arises, the consumer can recover the payment according to the relevant agreement.

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