Remote control toys "out of control" merchants can not be excused

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[Complaint]
A few days ago, Ms. Liu bought a remote-controlled toy airplane for her children in a toy store in the city. Because the samples displayed by the merchants at the time were very flexible, Ms. Liu did not unpack the purchased products for trial use. Unexpectedly, the next day, Ms. Liu took the toy to accompany her child, but found that the remote control toy aircraft was not controlled by the remote control. Ms. Liu immediately found the merchant to request a return, but the merchant did not return it.
[rights rights]
After receiving the complaint from Ms. Liu, the industry and commerce department found the merchant and mediate the parties. In the end, the merchant agreed to replace the same toy aircraft product with Ms. Liu.
【remind】
The city's industrial and commercial department reminds consumers that when purchasing remote control toys, you should pay attention to the factory name, factory address, applicable age range, safe use period, main materials or ingredients on the product packaging, to avoid buying "three no" products.
Before purchasing such toys, it is best to try them on the spot to test whether the signal transmitting antenna of the remote control is sensitive. In general, toys that can achieve remote control over long distances will have better quality. Some toys that can only make simple actions through the remote control are suitable for children under 6 years old. For more complicated remote control aircraft , remote control ships and other toys, it is suitable for children over 6 years old.
Parents should read the instructions of the toy carefully before letting the child play the remote control toy, and check whether the small attachments on the toy are firm and prevent the children from accidentally swallowing the missing parts during the play. At the same time, it is also necessary to check whether the toy's power supply and switching system are safe and prevent the toy from leaking.
In addition, when consumers purchase toys, they must see whether the warranty and return rules of the product are written on the outer packaging of the product. If not, the merchant should indicate the date of purchase and the terms of the warranty on the voucher.


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